Genvid Privacy Policy


Effective Date: August 26, 2018

This Genvid Privacy Policy (the “Privacy Policy”) applies to your use of the website as well as other websites (collectively, the “Websites”), applications or services provided by Genvid Technologies, LLC. (“Genvid”, “us”, “we”, or “our”), such as TwitchTM extensions incorporating our proprietary technology (collectively referred to as the “Applications”).

This Privacy Policy describes our practices in connection with information that we collect through our Websites, Applications and the social media pages that we control and from which you may be accessing this Privacy Policy, as well as through HTML-formatted email messages that we send you and that link to this Privacy Policy (collectively, including the Websites, Applications, social media pages and email messages, the “Services”) and the choices you have associated with that data.

We use your data to provide the Service and improve it. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

If you submit any Personal Information (as defined below) relating to other people to us or to our Service Providers (as defined below) in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.


Personal Information

Personal Information is information that identifies you as an individual or relates to an identifiable person, including:

  • Name;
  • Email address;
  • Company Name; and
  • IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services.

Personal Information also include information that relate to an individual, such as an online identifier, location data and such other factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself. Usage Data may include information such as your device’s Internet Protocol and Media Access Control (MAC) addresses, browser type, browser version, the pages or elements of the Service that you visit or use, the time and date of your visit, the time spent on those pages or elements, unique device identifiers and other diagnostic data.


Cookies are small pieces of data stored on a user’s device. They contain small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Cookies may, when used in conjunction with certain other elements of information, constitute Personal Information. Genvid may also use pixel tags (also known as web beacons and clear GIFs) in connection with some Services to, among other things, track the actions of Users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

You may also wish to refer to to learn more about such technologies.

However, if you do not accept these cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer and you may need to log in every time you visit the applicable Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

Cookies in use:

Data Controller

Data Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Information. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Information.

Data Processor (or Service Provider)

Data Processor (or Service Provider) means a natural or legal person, public authority, agency or other body which processes Personal Information on behalf of the Data Controller (other than its own employees). We may use the services of various Service Providers in order to process your Personal Information more effectively; when doing so, we will always do it all in accordance with this Privacy Policy.

Data Subject

Data Subject is any natural person who is the subject of Personal Information.


A User is a natural person using our Service. A User corresponds to the Data Subject, who is the subject of Personal Information.


Among the data we collect, store and process, we use the following types of Personal Information for the following purposes to provide and improve our Service for our Users.

Registration Information

To download our SDK from our website, you need to create an account with us and provide your name, company name, email address and a password of your choice. Note that we also implement certain third-party single sign-on technologies on the Service; please refer to the Third Party Services section below to learn more about the privacy implications of using such third party services.

Purposes and Legal Basis

We process your name, company name and email address to document the identity of persons downloading our SDK and agreeing to the license agreement governing the use of our SDK. The legal basis for this processing is our legitimate interest in controlling the use of our intellectual property.

In addition, we process your email address, your name and a password because you need them to sign in and connect to you account. The legal basis for this processing is our legitimate interest in protecting your account’s security

We also process your name and email address to recognise you when you contact our customer support. The legal basis for this processing is our legitimate interest in providing high quality customer support.

We also process your email address to send you important information about the Service, such as to inform you of the release of updated versions of our products or when we bring material changes to this Privacy Policy. The legal basis to this processing is our legitimate interest in providing you important safety or other important information regarding the Service or changes in this Privacy Policy.

If you have consented to receiving marketing information from us, we will also process your email address to send you such information about us or the Service. The legal basis for this processing is your consent. You may withdraw your consent at any time by changing your preferences in your account or by clicking the unsubscribe link at the bottom of our marketing emails. The content of some of the marketing emails you may receive from us is determined by your Internet Protocol (IP) address and Cookies that are associated with your profile. The legal basis to this processing is our legitimate interest in reducing the number of marketing emails sent to our Users by automatically selecting content that may be more adapted to you instead of sending all our marketing emails to all our Users who have consented to receiving marketing emails.

Usage Data

We also process the following Usage Data when you access the Service: Internet Protocol address, device information (such as operating system, browser type and version), pages or elements visited on the Service and the time spent on those pages or elements and unique device identifier.

Purpose and Legal Basis

We use Usage Data for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services. The legal basis for this processing is our legitimate in ensuring the high quality and performance of the Services.

Tracking Cookies Data

We process Cookies and may use similar tracking technologies such as beacons, tags, and scripts to track the activity on our Service and hold certain information to improve the Service and improve your overall experience when using the Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service and to determine whether a User is registered with the Service and is allowed to access the password-protected areas of the Service, such as the download area.
  • Analytics Cookies. We use Google Analytics to analyze how Users browse our website. Please see the Analytics section below for further details on such use.

Purpose and Legal Basis

If you have consented to the collect of information through the use of Cookies and similar tracking technologies, we will process Cookies and similar tracking technologies to (i) allow Users to access the password-protected portions of the Service and download content, such as our SDK, (ii) generate statistics about the use of the Service, (iii) help diagnose problems with the Service and (iv) help administer the Service and (v) ensure the Services are secure. The legal basis to this processing is your consent. You may withdraw your consent at any time by terminating your account on the Service. Terminating your account will not prevent you from accessing the public portions of the Service; however, you will no longer be able to access the password-protected portions of the Service which means that you will then not be able to download new releases of our software products.


Genvid will retain your Personal Information only for as long as is necessary for the purpose set out in this Privacy Policy. . We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. For example, we will retain the Personal Information of Users having accepted our Software License Agreement for as long as the license remains in force and for the period of the relevant statute of limitation following its termination.

Genvid will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or if we are legally obligated to retain this data for longer time periods. Session cookies will expire after one month and Analytics cookies will expire after a period of 26 months.


We process your Personal Information on our systems in the United States. Therefore, your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Genvid also reserves the right to disclose your Personal Information to its affiliates Genvid Technology Canada Inc., located in Canada, and Genvid Technologies Japan K.K., located in Japan, in compliance with applicable laws and the other provisions of this Privacy Policy.

Accordingly, if you are located outside the United States and choose to provide information to us, please be aware that we transfer the data, including Personal Information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Genvid will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place to ensure the security of your Personal Information.


Business Transaction

If Genvid is involved in a merger, acquisition or asset sale, your Personal information may be transferred if the assignee is compliant with all legislations regarding Personal Information that apply to you and are taking the same or better means to protect your Personal Information than us. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.

Disclosure to Law Enforcement

Under certain circumstances, Genvid may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Genvid may disclose your Personal Information in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Genvid
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. For example, we use single sign-on services and technologies such as OpenID, Github and Bitbucket to facilitate our Users’ access to the Service.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as social media platforms operators, single sign-on technology providers, app developer, app provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to such third parties through or in connection with your usage of such third party services, including our social media pages.

If, however, we should acquire Personal Information concerning you from such third-party services or technology providers, we will process such Personal Information concerning you in compliance with this Privacy Policy


We seek to use appropriate organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and, for that reason, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.


Genvid aims to take reasonable steps to allow you to correct, amend, delete, limit or oppose to the processing of your Personal Information.

Whenever made possible, you can update your Personal Information directly within your account settings section. If you are unable to change your Personal Information, please contact us to make the required changes.

If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. However, you may at any time withdraw any consent you gave us to process your Personal Information by contacting us at the coordinates mentioned below. In this case, we will, as soon as commercially and reasonably possible, delete from our systems all your Personal Information obtained on the legal basis of your consent and request our processors, if any, to do the same.

Without limiting the foregoing, in certain circumstances, you have the right to:

  • access and receive a copy of the Personal Information we hold about you;
  • rectify any Personal Information held about you that is inaccurate; and
  • request the deletion of Personal Information held about you.

You also have the right to data portability for the information you provide to Genvid. You have the right to receive your Personal Information in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us or the controller to which your Personal Information have been provided. You have the right to have your Personal Information transmitted directly from us to another controller, where technically feasible.

Depending of your jurisdiction (ex. Canada and European Union), you may have the right to lodge a complaint with a supervisory authority.

Please note that we may ask you to verify your identity before responding to such requests.


We may employ Service Providers to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These Service Providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. Genvid does not uses any Google Analytics advertising features.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:


Your choices regarding our use and disclosure of your Personal Information

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:

  • Receiving electronic, mobile message, telephone or postal communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving these marketing-related communications by emailing your request to [email protected].

We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.

How you can access, change or suppress your Personal Information

If you would like to review, correct, update, suppress, or delete Personal Information that has been previously provided to us by you, you may contact us by emailing your request to [email protected].

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.


The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Services.


We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact us by email at [email protected] or by regular mail at Genvid Technologies, LLC., 1325 Avenue of the Americas, Suite 2822, New York NY 10019, attention of Privacy Officer.

Please note that email communications are not always secure; so please do not include sensitive information in your emails to us.